This chapter explains, in an easily understood fashion, the workings of the ADA and how managers can stay within the framework of a statute and still achieve the best results from the employees who are protected thereby. It helps answer the questions of what is a "disability" under the Act, what are the "essential functions" of a job, and what managers must do to prove their efforts to "reasonably accommodate." Attention is also called to a frequently overlooked provision of the Act which is causing particular trouble -- the provision prohibiting discrimination in the event of a "perceived" disability, as distinguished from an actual disability. It also discusses the relationship between the ADA, the Family and Medical Leave Act and the workers' compensation statutes.